37. Say Thank You
Being successful in business is about relationships, and an effective way to maintain long-term relationships is through regular thank you letters.
Email has taken over most interpersonal correspondence, so there’s something special about receiving a personalised card or letter by “snail mail”. Many successful entrepreneurs send several cards a day, customised with the company logo, as an efficient way of staying in touch with customers, vendors and other contacts. Encourage your staff to do the same – perhaps even make it company policy!